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I have a VPS server.
I would like to have two things done on the server.
I would like to get Ubuntu VNC setup on the machine so that I could login to it remotely. The VNC would need to be accessible through port 80.

I would also like a HTTP Proxy I could connect to so that I can run my traffic through this machine.

I need someone that know how to setup Kayako SupportSuite “Mail Parser” to do this.

The Kayako SupportSuite already setup successfully. But I need someone to help me setup the “Mail Parsers” part.

Basically I want the feature below:

When our staff reply to the ticket, the system will send an email to the client. Normally client will login to the helpdesk and post a reply.

However, we want the client able to reply the ticket via email.

Which mean the client just need to hit reply to the ticket email and the ticket system will automatically re-open the ticket and post a reply.

When our staff reply to the ticket, the ticket will be on on-hold status. We want the client able to reply to the ticket via email and the ticket will automatically re-open to status “open” again. So our client can choose if they want to login to reply ticket or direct reply the ticket via email.

We also want a feature that the client can create a new ticket by sending an email to the ticket email and the system will automatically create a new ticket.

Here are the summary of the features we want:

1. Client able to reply ticket via email and the ticket status will be “open” again.

2. Client can submit a new ticket by sending an email to the ticket email.

IMPORTANT:
We need someone to create a step by step guide for how to setup these 2 features and then we will setup on our own.

*Only experiences programmer that know about Kayako SupportSuite needed. We don’t have time to spend on non-experience with Kayako SupportSuite software person.

*Please DO NOT bid if you do not know how to setup this “Mail Parser”

I need a website template installed and set up for me – I’m looking to set up a review site so something such as this:

http://www.review-site-templates.com/

Needs to be installed, set up and possibly hosted with easy access for me to edit etc.