We are looking to hire some staff overseas (3 people) and need to offer a way to transfer calls to them as a “virtual extension” off of our current PBX as if they were in the next room. Pls present a suitable solution and how much to install it.
Here are the details:
Current equipment:
- Nortel MICS with an incoming digital T1 bringing in calls to our toll free 800 numbers.
- Caller ID data is fed to our desktop PCs via the Nortel SMDR. This integration provides a screen pop at each agents station so that they can view customer information before picking up the phone. This is very important to keep.
- Each extension has a Nortel T7316e that provides line appearances for each of the ringing calls.
- Current internet connection is Comcast Workplace. Typical speed is 18 mg down, 2.5 mg up.
What we want:
- we want to keep the T1 as a redundant connection so that we can have a back up to switch the 800 numbers to in case the VoiP service goes down.
- we want to remote overseas agent to be able to have a T7316e handset on their desk that we can transfer calls to as an extension on our Nortel MICS PBX.
- simultaneous ringing of all calls between the home office and the remote extension
- we need a no cost or very low cost solution for VoiP minutes for both our 800 incoming calls and calls transferred to the remote extensions (perhaps a MagicJack is part of the solution ?)
- we want a reliable and high quality voice connection.
We look forward to your proposal and cost to implement.
Thanks
