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Hi there,

We are migrating from a traditional T1 connected to a Nortel MICS PBX. The Nortel PBX has a SMDR unit attached to it providing real time CDR data to our accounting package to provide screen pops on each of the individual sales reps terminals. We need a Switchvox API that can also provide this realtime CDR data in the same format as the Nortel SMDR unit.

The developer of our software, www.eesco.com, is great but not a fan of VOIP integration and has limited resources to help develop what we need. Please do NOT contact them.
Take a look at this page:
http://www.eesco.com/?q=PhoneServer

Here is how the integration works:
T1 > Nortel PBX > Nortel SMDR > POS/OE Phone Server

The connection to the Nortel SMDR to the POS/OE Phone Server was designed to be connected by a serial port connection RS232c on an Apple MAC running OSX. And since serial ports are a thing of the past, we are using a Keyspan Serial Port to USB adapter:
http://www.tripplite.com/en/products/mo … delID=3914

The POS/OE Phone Server is a custom app by eesco that sits and runs on the mac. I asked the developer and it can not get the data via TCP but has to be in a serial port connection. This data has to be in real time. Here are the requirements from POS/OE

Technical Details For POS/OE Phone Server Requirements
> the system must be able to output an RS-232c serial data stream:
> * in a consistent, parsable data format
> * with REAL TIME data
> * each record containing
> * Line number (unique POTS equivalent)
> * Extension number
> * line status codes (R=ringing, A=answered, T=transferred, H=Hold,
> D=disconnect, etc.)
> * Caller ID # and Name (name is preferred, but not mandatory)
> * Call start, end & duration (optional)
> The suggested baud rate is 2400/8/N/1, however the telco server
> software may be configured with other settings.

Switchvox offers an API toolbox that will get the real time call status info needed. Here is a link where those XML tools are located:
http://developers.digium.com/switchvox/wiki/index.php/WebService_methods
The overview is here:
http://developers.digium.com/switchvox/wiki/index.php/WebService_overview

The Nortel SMDR manual is attached and the data format that is used for the project is the Norstar All record format which can be found on page 41 of the manual.

Please let me know if there are any other further questions.

Thanks !!

We are looking to hire some staff overseas (3 people) and need to offer a way to transfer calls to them as a “virtual extension” off of our current PBX as if they were in the next room. Pls present a suitable solution and how much to install it.

Here are the details:

Current equipment:
- Nortel MICS with an incoming digital T1 bringing in calls to our toll free 800 numbers.

- Caller ID data is fed to our desktop PCs via the Nortel SMDR. This integration provides a screen pop at each agents station so that they can view customer information before picking up the phone. This is very important to keep.

- Each extension has a Nortel T7316e that provides line appearances for each of the ringing calls.

- Current internet connection is Comcast Workplace. Typical speed is 18 mg down, 2.5 mg up.

What we want:

- we want to keep the T1 as a redundant connection so that we can have a back up to switch the 800 numbers to in case the VoiP service goes down.

- we want to remote overseas agent to be able to have a T7316e handset on their desk that we can transfer calls to as an extension on our Nortel MICS PBX.

- simultaneous ringing of all calls between the home office and the remote extension

- we need a no cost or very low cost solution for VoiP minutes for both our 800 incoming calls and calls transferred to the remote extensions (perhaps a MagicJack is part of the solution ?)

- we want a reliable and high quality voice connection.

We look forward to your proposal and cost to implement.

Thanks