Get a Freelance Job

I have a new install of kayako v4. I want to have this skinned the same as my website. I will provide URLs via PMB

I will provide images/pngs etc

I am searching for someone who is interested in doing some Kayako 4 integration work for us into our site.

The tasks are pretty simple, but will require someone who has prior experience working with the backend of Kayako 4.

If you fit the bill, please pm me a link to your portfolio.
If interested, I’ll be in touch with more information on the project so that a custom proposal can be put together.

Thanks!

I have been happy with Kayako ESupport V3, but I would like a small enhancement on KB and News articles:

* Facebook Like/Share button – I would also like a Facebook Like/Share button without the comments box, for users to spread the word. It must show on the users Facebook wall the name of the article and link directly to that article in question. And maybe a Tweet option also.

Thanks
Guy

*Previous knoweldge of Kayako and Facebook applications are a must*

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Please bid only if you are 100% sure of providing quality work in time.
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We are using Kayako helpdesk and we are looking for a someone to few lines using their API

Please see attached document for the details…

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VERY IMPORTANT:
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a) We will own full rights of the finial product, source code, and everything related to this project including work done by you.
b) You also agree that you will not share the project/code with others OR showcase them anywhere.
c) Please bid only if you are 100% sure of providing quality work in time.
d) You must finish the entire job ASAP.. We want the job to be finished same day.
e) You must be able to provide support if there are any bugs
f) You must be available online via Instant Messengers during working hrs and must send us updates.
g) Payment will be via escrow ONLY.

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HOW TO APPLY
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- Enter this secret word -> “secret”… without this your bid will not be accepted and by entering the secret word we assume that you have read all the information.

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FINALLY, Be reasonable with your BID.
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Thank you for your time and I look forward working with you.

We are launching our automotive help desk and need two things:

1. Customize Skin using our new company logo.

2. Create simple member subscription on front end. This allows visitor to sign up for monthly paid subscription via paypal to get access to help desk.

We are looking for ongoing relationship with same programmer as our technical needs arise.

Please respond with samples of previous Kayako related work.

Thanks.

This project is for installing Kayako eSupport.

Here are the requirements:
- Install Kayako eSupport and configure it.
- Setup atleast one email queue (all mails sent to the support email address will become tickets). Users will interact with system ONLY via email.
- Change the logo and minor css tweaks (5-10 mins of work .. no major stuff). This is an internal tool — so it does not need to look great.

You will be provided a freshly installed Linux box with root and ssh access.

In your bid (or via private message board), please do mention other Kayako eSupport installations and configurations you have done. Bids with “Can be done” or “Check my reviews” are not too helpful.

Our Kayako support desk is not currently sending email replies to tickets WHEN WE REPLY VIA EMAIL (email parsing). The user gets the automatically generated reply when they submit a ticket and then will not get a reply unless we log in and post it.

Ideally we’d like to be able to reply via email however it seems that this feature is no longer working for us (it used to work perfectly)

This should be a VERY simple job for someone experienced in setting up Kayako.

Brief -
I am in the process of setting up a new site that I have. And I am also to have a support system, forum and online store to go with it.

Details -
I have already uploaded Kayako and VBulletin to the directories, created MySQL databases and users, updated phpinfo. However when I try to use the web browser so I can then go to the navigate to the install folders it just shows the custom development and not Kayako or VBulletin instalation??? so I just want this fixed and I will install Kayako and VBuletin

Also I would like OSCommerce to be installed and configured to use te SSL certificate that I have.

Terms -
Programmer will hopefully be familiar with OSCommerce.
100% Payment will be made immediately on completion of work, or escrow can be used,And then feedback left.
Positive for a job well done
Please contact me with questions that you have BEFORE biding

I shall look forward to working with you, Guy

Looking for a custom loginshare for Kayako for single signon from Kayako to a partner site. Will most likely require RSA encryption that conforms with PKCS#1 v1.5.

Windows Server 2003 x64, PHP, & MYSQL.

I have a licence of kayako support suite I need it installed. and working.

Server is cpanel

Hi all
I want Kayako Supportsuite’s latest version.
And want some custmization in it and i am not giong to purchase this software.
Plaese PM me for further deatils.

We have Kayako SupporSuite installed and functional right now.
We currently have departments setup so that when customers are on different webpages their chat and tickets get routed to that specific department.

What we want somebody to do is the following:

1. There are departments and there are template groups. We are unclear what the difference is and we need somebody to setup this up for us so we can do the following:
Supportsuite is installed on www.support.com
Product A is on www.producta.com
Product B is on www.productb.com
Product C is on www.productc.com
Product D is on www.productd.com
Product E is on www.producte.com

We have staff that may handle tickets/email/live chat for one product, 2 products, 3,4, or all 5

For staff, if a staff is assigned to only certain products they should not be able to see or answer support issues for the other products. If they are assigned to all 5 then they should see all 5 and be able to answer all 5. Staff should only have to login to one place.

For the customers, when they are on www.producta.com the live chat should have its own look and feel and its own knowledgebase, logo, news, etc. And within each product they might have a couple choices for sections. For instance if they are on www.productA.com they might have choices of Customer Service or Technical Support which are specific to product A.

We also want certain email addresses to be received and parsed in supportsuite and we want you to set this up. Each product may have a couple and some products may share the same email.

This requires some combination of group templates and departments but we want you to set this up. I dont think any programming is required for this step, just knowledge of the settings of supporsuite.

We will want written instruction on how to create this if we add a new product in the future.

2. At the top of the application during live chat, it says Kayako Live Support. Change the labeling so it has our labeling and is custom labeling for each product (we’ll provide the logo). In addition, we’ll need instructions on how to add custom labeling later on if we add another product.

3. Make it so staff can insert a picture that shows up with the staff member doing the live chat.

4. Integrated login: There is a separate login page for staff vs admin. Can they be consolidated so that there is only one login page and maybe an extra checkbox asking which page you want to log into. Obviously staff with no admin rights should not be able to login to the admin page if they check the admin box.

It is fully functional right now and setup for the different products but not the way we want since we only use Departments right now. I can give you the urls so you can see the external sites as they are now and the list of sites that all feed into the one support staff via PM .

This job requires in depth knowledge of the settings of Kayako SupportSuite and some programming. If you dont already have experience with this product, do not apply.
We will provide you with ftp access and admin access to the software.

Please feel free to ask any questions you may have. Happy Bidding

Kayako/Paypal API
My company (http://www.maxfrag.net)
Kayako Support Suite (http://kayako.com)
PayPal (http://paypal.com)

I would like to make it so everytime a subscription is cancelled on my PayPal account, a ticket is submitted on Kayako Support Suite with the user’s paypal email and ticket cancellation message.

It would have to open a ticket in a cancellation department. All it would have to say is this user has cancelled. The ticket would have to be created by the Paypal email of the payee. It may also include his subscription number, transaction id, or any other valuable information.

I will provide a Kayako SupportSuite license and install for you.

I need someone that know how to setup Kayako SupportSuite “Mail Parser” to do this.

The Kayako SupportSuite already setup successfully. But I need someone to help me setup the “Mail Parsers” part.

Basically I want the feature below:

When our staff reply to the ticket, the system will send an email to the client. Normally client will login to the helpdesk and post a reply.

However, we want the client able to reply the ticket via email.

Which mean the client just need to hit reply to the ticket email and the ticket system will automatically re-open the ticket and post a reply.

When our staff reply to the ticket, the ticket will be on on-hold status. We want the client able to reply to the ticket via email and the ticket will automatically re-open to status “open” again. So our client can choose if they want to login to reply ticket or direct reply the ticket via email.

We also want a feature that the client can create a new ticket by sending an email to the ticket email and the system will automatically create a new ticket.

Here are the summary of the features we want:

1. Client able to reply ticket via email and the ticket status will be “open” again.

2. Client can submit a new ticket by sending an email to the ticket email.

IMPORTANT:
We need someone to create a step by step guide for how to setup these 2 features and then we will setup on our own.

*Only experiences programmer that know about Kayako SupportSuite needed. We don’t have time to spend on non-experience with Kayako SupportSuite software person.

*Please DO NOT bid if you do not know how to setup this “Mail Parser”

Hi, Please bid to update our existing version of Kayako eSupport (3.20.02) to the latest version while keeping our custom header and footer designs intact. We will provide all required files to the winning bidder. Thanks.

We have Kayako SupporSuite installed and functional right now.
We currently have departments setup so that when customers are on different webpages their chat and tickets get routed to that specific department.

What we want somebody to do is the following:

1. There are departments and there are template groups. We are unclear what the difference is and we need somebody to setup this up for us so we can do the following:
Supportsuite is installed on www.support.com
Product A is on www.producta.com
Product B is on www.productb.com
Product C is on www.productc.com, D, and E

We have staff that may handle tickets/email/live chat for one product, 2 products or all 5

For staff, if a staff is assigned to only certain products they should not be able to see or answer support issues for the other products. If they are assigned to all three then they should see all 3 and be able to answer all 3. Staff should only have to login to one place.

For the customers, when they are on www.producta.com the live chat should have its own look and feel and its own knowledgebase, logo, news, etc. And within each product they might have a couple choices for sections. For instance if they are on www.productA.com they might have choices of Customer Service or Technical Support which are specific to product A.

We also want certain email addresses to be received and parsed in supportsuite and we want you to set this up. Each product may have a couple and some products may share the same email.

This requires some combination of group templates and departments but we want you to set this up. I dont think any programming is required for this step, just knowledge of the settings of supporsuite.

2. At the top of the application during live chat, it says Kayako Live Support. Change the labeling so it has our labeling and is custom labeling for each product (we’ll provide the logo)

3. Make it so staff can insert a picture that shows up with the staff member doing the live chat.

4. Integrated login: There is a separate login page for staff vs admin. Can they be consolidated so that there is only one login page and maybe an extra checkbox asking which page you want to log into. Obviously staff with no admin rights should not be able to login to the admin page if they check the admin box.

It is fully functional right now and setup for the different products but not the way we want since we only use Departments right now. I can give you the urls so you can see the external sites as they are now and the list of sites that all feed into the one support staff via PM .

This job requires in depth knowledge of the settings of Kayako SupportSuite and some programming. If you dont already have experience with this product, do not apply.
We will provide you with ftp access and admin access to the software.

We just installed Kayako, but we are having a problem with the Email Piping. Problem is that Kayako is installed on http://support.domain.com so the email address is support.at.support.domain.com

The reason why that is the email address is because domain.com is being used as a CNAME so we dont have access to that domain. We do have a email forwarding service that forwards all emails at domain.com to another email address.

So right now we have support.atdomain.com forwarding emails to support.atsupport.domain.com.

This sound a bit confusing but thats have Resellerclub.com have things if you want to run Supersite and Kayako together. Please do NOT BID if you have no experience with Kayako Email Piping and Resellerclub.com

I will give you cpanel access to support.domain.com and Kayako, NO SSH access will be provided. Let me know if you are able to do this quick fix.

~domain.com is not the real domain. The real domain name will be given to the programmer that is chosen.