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Hi,

I would need a customer claims system for little electric tools shop. Basically I would need:
- possibility to add/manage users (employed users)
- usage of system should be possible only for those with login details (administrator should have possibility to add/remove users and to reset passwords for employed users)
- to store customers contact details in system and eventually find them by name/surname/customer claim number
- each new complaint should automatically have it’s own unique customer claim number (first number should be year and second the number of customer claim; 2010/1, 2010/2, 2010/3, etc.)
- to manually add contact details of repair service
- to manually add what is wrong with electric tool
- to manually add brand and type of the electric tool
- print of customer claim to paper (receipt for customer) and I have template how should that printed paper look like
- system should show and mark open customer claims (for easier tracking)
- system should automatically warn us for unsolved customer claims (after 5, 10, 15, 20, 25 and 30 days of submission of customer complaint into system)
- possibility to manually add notes to record of customer claim (employed user will add notes like; electric tool is still being repaid, customer is not picking up the phone, customer notified by phone)
- log file in which administrator will be able to see who and when; made customer claim, made changes in notes, closed the customer claim.

That’s it… generally I need system with which will I be able to track whole history of customer claims, store it and most importantly to be notified by system that customer claim is still not being resolved after certain number of days – it must be solved after 30 days!!!

Please give me your quotes and when you will be able to deliver the fully working script/program. I also need an option to edit the program by myself, as I need to translate it to my own language.

Regards

I need someone to find research grants and start up proposals for electric car manufacturers, battery, creation of economical alternative energy technology’s. I am seeking funding for the creation of a prototype electric vehicle and the stage two development of a manufacturing plant. I need as many grants option as possible along with the requirements to get the funding. I need at least 10-15 funding options for a company in California, united states and also the top ten competitors in electric car production

We need a clone of this device:

http://www.camelspit.org/handyswipe/

It needs a plastic housing and it needs
to support GSM/ SMS and/or Bluetooth.

We are in need of 200 units and we pay
up to $100 per unit.