I want help desk software with tickets and knowledge base. Admin and option to add support operators. Admin can select whether registered users will have free support with period of time; or paid support using PayPal payment link. Admin will be able to select payment option from days, weeks, months or year. Free period in days, weeks, months or year. Admin will be able to set $fee based on time period.
When time period expires, email will be sent to user notifying him of payment needed to continue support.
Operator will indicate time used. Time used and unused support displays on interface for admin, operator and user. Whether free or paid, time for support is calculated based on operator timecard.
Admin can setup categories and assign support operators to one or more categories. Standard notifications via email.
POP email import feature. Export name and email feature.
Option to write automatic test messages for new registrant.
Option to draw from Knowledge base based on subject/keywords in ticket.
When users register, user selects product or category that the support is requested for. Based on selection, a free period or paid period will be visible. User can rate tickets upon completion.
Tickets will be store for X number of days. Flood protection included, ban by IP, User name or domain.
A clean design. Simple with the option for admin to modify CSS, head and footer.
PHP and mySQL. Possibly Javascript or Ajax. Must include installation wizard.
Common sense features most help desks have.
I am on a tight budget and ask for low price on this first of 3 projects.
I need one flat fee. No additional fees. State fee and time to complete project. I want to test before final payment. Please let me know what you suggest and your requirements.
Thank you very much for your bid.