First, a little background: I am a travel agent and on my website I include an “air widget” provided by one of the largest online airline booking sites (the air widget script’s function is a booking engine) that allows my customers to book their air travel on my site. My site is considered a branded-website by that company, meaning that their identity is hidden on my site, and it looks to my customers that my agency is providing the complete service.
Now, when my clients book a flight on my site using the air widget, they give their name, contact information and credit card engine to the booking engine. The only trouble is that when I want to sell my clients an add-on product (like travel insurance, for example, that is not offered by the booking engine) the client then needs to re-enter all their name, contact and credit card information again on my form. This is what I’d like to avoid.
The task, if possible, is to when the final confirmation page is reached by the customer on the booking engine’s purchase path, for the customer to then be directed to my check out form automatically, and then for our script to have captured the information when they first entered it on the book engine’s check-out form and then re-use that information on my check-out form. The script would also pick up the booking number that was assigned by the booking engine on the confirmation page.
We don’t have access to the booking engine’s code, so this will take some creative programming. Someone told me that this is impossible to do, and I hope you’ll prove them wrong.
