Kayako Support Desk Email Issu
November 29th, 2009
Our Kayako support desk is not currently sending email replies to tickets WHEN WE REPLY VIA EMAIL (email parsing). The user gets the automatically generated reply when they submit a ticket and then will not get a reply unless we log in and post it.
Ideally we’d like to be able to reply via email however it seems that this feature is no longer working for us (it used to work perfectly)
This should be a VERY simple job for someone experienced in setting up Kayako.
Categories: Script Installation, System Administration desk, Email, issu, Kayako, kayako support, Support, support desk
