This module needs to support the customer returning a faulty item for repair/replacement, it needs to work along with the order status, comments, stock, and purchase order modules in magento.
Example of what would happen..
1) Order shipped, invoiced and invoice dated.
2) Customer reports fault via emailor phone
3) Admin assign an RMA number (000001) which is unique for this return but linked to original order, customer is emailed the RMA number and instructions to login to the members area and follow a wizard to arrange the return.
4) Customer goes to members area, clicks on returns. They can see the return order/job 000001 they click it, it lists all the items on the order. They select by ticking boxes which items of the order will be returned.
They click next.
It displays the list of items being returned, has terms and conditions box to agree to and some other wording, text field for customer to write description of fault.
If rma date = 14 days or less than invoice date or order has a defined SKU on it then customer will see additional fields to arrange a free courier collection. Customer selects address they want collection from (from address book) & return address.
if over 14 days and does not have defined SKU then the collection fields are hidden.
Customer clicks submit RMA
If RMA has free collection they get 1 confirmation email. If no free collection they get different confirmation email.
Customer is given a printable confirmation page which is a copy of the faulty item list, the order /rma number, barcode which is RMA number and copy of original order.
5) Admin view RMA list of collection jobs . Admin then assigns a collection number, customer emailed. Job drops from list.
6) Admin gets goods delivered back
When it comes back we need to be able to process it like an order, change status levels, add comments, email customer, process order and ship out.
